Working at The Lawn Residential Care Home

Medication handling has issues like unreadable labels and using old creams, so safety isn't reliable.

Medicines were not always managed safely. We found some creams with unreadable prescription labels and some medicines to be in use after they should have been discarded.

Staff levels cause long waits for call bells at times, meaning the team gets stretched.

Some people and relatives told us they wished there were more staff present at the service as sometimes they had to wait some time for a staff member to answer their call bell.

Audits and oversight miss problems like care plan errors and safety risks.

The provider’s governance framework had not always been used effectively to identify shortfalls found during this inspection.