Working at The Laurels
Sheridan Close, Lincoln, LN2 4JX
Operated by Hunters Moor 929
12 bedsResidential homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.1/10
Key Finding
"Staff benefit from strong training and safeguarding, but some find the manager hard to approach and agency workers are used occasionally."
Safety & Risk
7/10
✓
The registered manager ensured they notified the CQC of all reportable events. They also referred to the local authority safeguarding team or other professionals as required. Staff had received training in safeguarding and understood who to report to if they had concerns.
Staff Culture
6/10
✓
There was a positive and open culture at the service. The registered manager was committed to developing a person-centred culture within the service.
Staffing Levels
6/10
✓
The provider ensured there were sufficient numbers of suitable staff. People did not have to wait long for support when they needed it. We observed staff taking time to sit and chat to people in addition to delivering care.
Training & Dev
7/10
✓
Staff told us they had the opportunity for a lot of training, which was followed up to check their understanding. They shadowed more experienced staff and were offered other training course bespoke to the needs of individuals
Management
5/10
!
feedback from staff was mixed in relation to how approachable the registered manager was outside of this. Some staff felt they were able to speak to them and they were very supportive and other staff did not.
Programmes
6/10
✓
The service supports people to access a range of rehabilitation programs. These are designed individually with the aim to support people to return to life in the community.
Points to consider
Some care workers find the manager hard to approach outside of annual feedback times.
feedback from staff was mixed in relation to how approachable the registered manager was outside of this. Some staff felt they were able to speak to them and they were very supportive and other staff did not.
Agency workers are used sometimes alongside the regular team.
We looked at recruitment records for 2 staff members and 2 agency staff members.
Staff sometimes lack enough paid time during shifts to complete online training.
Some staff felt not enough time was allocated to them during working hours to keep up to date with e-learning.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews