Working at The Laurels
43 Salisbury Road, Harrow, HA1 1NU
Operated by Mrs M Mitchell
11 bedsResidential homes
Workplace Score
5.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.7/10
Key Finding
"Approachable management and strong safety create a positive culture, but basic activities and adequate staffing hold it back."
Safety & Risk
7/10
✓
The service had systems in place to safeguard people from the risk of abuse. Risks... were assessed... Medicines were administered following best practice. Regular medicines audits were in place.
Staff Culture
6/10
✓
People, family members and care workers were positive about the way the service was managed. Care workers told us they received relevant training and good support from the manager.
Staffing Levels
5/10
!
The service had enough suitably qualified, competent, skilled and experienced staff. People told us they did not have to wait for care and we observed staff were attentive.
Training & Dev
6/10
✓
People were supported by care workers who had relevant training in evidence-based practice. The manager arranged for health and social care professionals to provide in house training... competency... through supervisions meetings, observations and staff meetings.
Management
6/10
✓
The manager was active and involved in the day to day running of the service. One care worker said, '[Manager] is very approachable and I feel I can go to them with any questions I have.'
Programmes
4/10
!
People were offered a variety of activities to join in with during the day. One family member told us, 'They have activities like keep fit which is tomorrow and bingo and karaoke.'
Points to consider
Only basic activities like bingo, karaoke and keep fit, no activities coordinator or special programmes to make days more varied.
They have activities like keep fit which is tomorrow and bingo and karaoke.
Staff numbers are enough so no one waits for help, but nothing special like low staff turnover or no agency use.
The service had enough suitably qualified, competent, skilled and experienced staff. People told us they did not have to wait for care.
Standard training programme with supervisions, but no funded qualifications or specialist career development.
Staff received training, guidance and support to do their job well... checked care workers' competency... through supervisions meetings, observations and staff meetings.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews