Working at The Laurels

There were safe medicine administration systems in place and people received their medicines when required... We found no gaps in administration, of the records viewed. Systems were in place to audit medicines which ensured any discrepancies were picked up and dealt with in a timely manner.

Staff told us there was good communication within the team and they worked well together. Staff told us the morale was good and that they were kept informed about matters that affected the service.

The registered manager said, 'We have just had a member of staff leave but we are in the process of recruiting another staff member and a waking night'. The registered manager told us they were using familiar agency staff until they had recruited into their vacancies.

Staff training included food hygiene, first aid, fire safety, health and safety, infection control, first aid, safeguarding, medicine management, the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards. Appropriate arrangements were in place for refresher training so that staff skills and knowledge were kept up-to-date.

Staff told us the registered manager was extremely visible and told us they had created a warm, supportive and non-judgemental environment in which people had clearly thrived.