Working at The Laurels

No permanent manager, so leadership oversight is weak

At the time of our inspection there was not a registered manager in post.

Personal risk assessments not always up to date and lessons from accidents not fully analysed

Risk assessments were not always up to date. The providers policy of monthly review had not always been followed... analysis and review of incidents had not taken place as planned.

Recruitment sometimes misses checks like references, so new staff not always fully vetted

Recruitment processes were not always followed. Staff did not always have the necessary checks in place before they started work, for example, two staff files did not contain the two references required by the providers policy.