Working at The Laurels
Westfield Lane, Cheddar, BS27 3TN
Operated by Country Court Care Homes 2 Limited
21 bedsResidential homes
Workplace Score
7.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.8/10
Key Finding
"Stable staffing with no agency use and a strong happy team culture, although basic training and limited activities need improvement."
Safety & Risk
7/10
✓
A monthly analysis was thoroughly conducted to review accidents and incidents for any patterns or trends and to ensure actions taken to prevent a recurrence had been effective.
Staff Culture
9/10
✓
All staff we spoke with said they worked well as a team. Staff commented, 'I am proud of the team I work with,' 'Good team work,' and, 'It is a small home, a happy family. You can rely on staff.'
Staffing Levels
9/10
✓
The home was well staffed. There were no current vacancies, and the service did not use any agency staff. A staff member said, 'We never have agency staff. We all help each other.'
Training & Dev
6/10
✓
Staff had received training in safeguarding adults. Staff had been trained in medicine administration and had their competency assessed.
Management
8/10
✓
A staff member said, 'The registered manager is professional, fair, approachable, and supportive.' A relative said, '[The registered manager] is very approachable as all the staff are.'
Programmes
6/10
✓
The service worked with local organisations... engaging with local religious and educational organisations. A health and social care professional said, 'A colleague and I volunteered for a social Elvis Presley entertainment night... carol singing and recently for an Easter egg hunt with the children.'
Points to consider
Staff get standard training like safeguarding and medicines checks, but no specialist courses or funded qualifications to build skills.
Staff had received training in safeguarding adults. Staff had been trained in medicine administration and had their competency assessed.
Some community events and outings like school visits and parties, but no dedicated activities coordinator or varied daily programme.
Recently the service had organised an event for 2 people living at the home to renew their wedding vows... A health and social care professional said, 'I've witnessed a hen do and a wedding.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews