Working at The Laurels Care Home
The Laurels, Attleborough, NR17 1AA
Operated by Defiant Enterprises Limited
52 bedsResidential homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.5/10
Key Finding
"Staff love their jobs with great team spirit, sufficient staffing and good training, but missed notifications and gaps in overnight records weaken safety."
Safety & Risk
4/10
!
Notifications to CQC not consistently made for safeguarding incidents, gaps in repositioning records overnight, medicines guidance unclear for constipation and some discrepancies in stock.
Staff Culture
6/10
✓
Staff told us they 'Loved' their job and coming to work, great team spirit, morale greatly improved, felt well supported and able to raise concerns.
Staffing Levels
6/10
✓
Sufficient numbers of staff on shift to meet needs during COVID-19 outbreak, staff told us they felt there were now sufficient numbers to respond timely and spend quality time.
Training & Dev
6/10
✓
New induction programme in place, significant improvements in training compliance, staff positive about training and development opportunities with competencies reviewed.
Management
5/10
!
Manager in post but in the process of registering with CQC, governance audits in place but some inconsistencies like missed notifications and auditing refinements needed.
Programmes
5/10
!
Activity staff in place for group and one-to-one activities like bingo, knitting, cookery, and making cards, but limited during outbreak.
Points to consider
Missed telling regulators about some incidents and gaps in turning people records overnight mean safety oversight isn't fully reliable yet.
records showed notifications to CQC had not consistently been made in line with their regulatory responsibilities... still some gaps in completion records, mainly overnight
Manager is new and still in the process of officially registering, so leadership might not feel fully settled.
At the time of our inspection there was a manager in post, who was in the process of registering with CQC.
Only basic activities like bingo and knitting with an activities person, no specialist or innovative programmes to make the job more varied.
participate in activities in group and on a one to one basis, with activity staff in place... Has made cards, with the activities. Warm interactions over activities – bingo, knitting cookery.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2022
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews