Working at The Laurels Care Home
Canal Road, Congleton, CW12 3AP
Operated by Aegis Residential Care Homes Limited
36 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Approachable manager and good team morale ensure safe practices, but mornings feel stretched with slow call bell responses and activities lack variety."
Safety & Risk
8/10
✓
2020 IPC inspection: We were assured the service were following safe infection prevention and control procedures... Per 2019: Medicines systems were organised, and people were receiving their medicines as required.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: Staff told us they worked well together as a team, and there was good morale amongst them.
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: Since the last inspection, the provider had increased staffing levels... Staff were available in sufficient numbers throughout the day.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff received training and support to enable them to carry out their roles. New staff members completed a structured introduction to their role.
Management
7/10
✓
Per 2019 comprehensive inspection: Everyone we spoke with told us the manager was approachable and staff enjoyed working at the home.
Programmes
6/10
✓
Per 2019 comprehensive inspection: Activity hours had been increased... and were available most days... we saw activities taking place and people joining in.
Points to consider
Staff numbers are generally enough but mornings feel stretched sometimes with slow call bell responses.
Per 2019 comprehensive inspection: Some people told us they felt there were sometimes not enough staff during the morning, and call bell response times were sometimes very long.
Only standard training and induction for new staff, no specialist courses or funded qualifications.
Per 2019 comprehensive inspection: Staff received training and support to enable them to carry out their roles. New staff members completed a structured introduction to their role.
Activities happen most days with a coordinator but lack enough variety to really enrich the day.
Per 2019 comprehensive inspection: Some people told us they did not feel there was enough going on in the home to support their enjoyment.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews