Working at The Laurels Care and Nursing Home
Bankside Lane, Bacup, OL13 8GT
Operated by Regency Healthcare Limited
27 bedsNursing homes
Workplace Score
6.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.0/10
Key Finding
"Supportive hands-on management and positive team culture, but inconsistent training and occasional agency staffing hold it back."
Safety & Risk
7/10
✓
Staff were aware of the signs and indicators of abuse... Risks to people's individual well-being were assessed and managed. Staff followed processes which aimed to manage people's medicines safely.
Staff Culture
7/10
✓
Staff described the registered manager and directors as supportive and approachable. They said, 'The manager is really good. I like working here it's got the right things in place' and 'Teamwork here is pretty good.'
Staffing Levels
5/10
!
There were enough qualified staff available... At times, the service was reliant on agency staff... the records maintained in staff files were not consistent, for example one recruitment record did not include sufficient information.
Training & Dev
4/10
!
The provider's staff training programme was inconsistent... one staff member had not completed an induction and there were gaps in two other staff induction records. New staff had not yet enrolled to undertake recognised qualifications.
Management
7/10
✓
The registered manager was visible and 'hands on' in the service, they applied a lead by example approach. Staff described the registered manager and directors as supportive and approachable.
Programmes
6/10
✓
An activities coordinator was employed to organise individual and group activities... Various games, crafts and therapies were offered. There were regular visits from entertainers and church representatives. Seasonal events were celebrated.
Points to consider
Training is inconsistent with some staff missing induction and new starters not enrolled in basic qualifications like the Care Certificate.
one staff member had not completed an induction and there were gaps in two other staff induction records. New staff had not yet enrolled to undertake recognised qualifications in health and social care, such as the Care Certificate training.
Staffing is adequate but relies on agency workers at times and recruitment records are not always complete.
At times, the service was reliant on agency staff... the records maintained in staff files were not consistent, for example one recruitment record did not include sufficient information about previous employment or reference information.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2019
Good
Safe
✓
Good
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews