Working at The Laurels
Arundel Road, Arundel, BN18 0SB
Operated by HF Trust Limited
6 bedsResidential homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.1/10
Key Finding
"Staff feel valued and supported in an open culture with stable staffing and strong safety, but basic training without specialist courses and limited activities programmes need improvement."
Safety & Risk
8/10
✓
Systems and processes protected people from the risk of abuse. Staff understood how to report any concerns... The management team analysed and reflected on accidents and incidents to reduce the potential for re-occurrence.
Staff Culture
8/10
✓
The culture was open and inclusive. People and staff were able to share ideas or concerns with the management. Staff told us there was a friendly and caring culture.
Staffing Levels
7/10
✓
People were supported by enough staff who were sufficiently skilled to meet peoples everyday care needs. The stable management and staff team supported people to receive consistent care from staff who knew them well.
Training & Dev
6/10
✓
Safeguarding training was completed by new staff during induction and all staff undertook refresher training. Staff told us and records confirm, staff have a range of training and support.
Management
7/10
✓
Staff told us that they were listened to and valued by the registered manager. One staff member told us 'I feel very supported, we can talk about anything.' Another said 'Registered manager is amazing, can always ask them anything.'
Programmes
6/10
✓
People were supported to have employment where they wanted it. Some people working in the HFT apple drink social enterprise business. Others worked in a local shop. People told us about their interests... clubs for dance and aqua aerobics. One person volunteers for the Salvation Army shop and another is part of a community gardening group.
Points to consider
Training covers basics like safeguarding refreshers and induction, but no specialist courses or funded qualifications to build skills further.
Safeguarding training was completed by new staff during induction and all staff undertook refresher training. audits identified a drop in staff training, this was addressed and we could see staff training data had improved.
Varied jobs and community clubs add interest, but no dedicated activities coordinator or specialist programmes make the role less innovative.
People had employment and voluntary work... clubs for dance and aqua aerobics... community gardening group.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews