Working at The Laurels and Pine Lodge

Staffing is adequate most times but gets stretched with sickness, making shifts stressful and rushed.

Per 2018 comprehensive inspection: Staff were sometimes stretched and had to hurry to complete tasks... two staff said care workers were sometimes stressed because of the amount they had to do on a shift.

Only standard mandatory training like Care Certificate and yearly refreshers, no specialist courses or funded qualifications.

Per 2018 comprehensive inspection: Staff new to care were expected to complete the Care Certificate... Training in key topics, such as moving and handling, fire prevention... refreshed every year or two.

Not always a medication trained staff member on nights, which could delay residents getting needed meds.

Per 2018 comprehensive inspection: at night there was not always a member of staff on site who was trained and competent to administer medicines... there would be a delay in people receiving the medicines they needed.