Working at The Laurels
1 Lower St Helens Road, Hedge End, SO30 0NA
Operated by Dolphin Homes Limited
7 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.2/10
Key Finding
"Staff feel supported and valued with strong safety practices, although staffing lacks stability details and activities miss a dedicated coordinator."
Safety & Risk
8/10
✓
There was a culture of positive risk taking within the service led by the registered manager. Managers maintained people's safety and investigated incidents. Lessons learned were shared
Staff Culture
8/10
✓
People and staff confirmed they felt listened to and were able to make suggestions. Staff told us they felt supported, valued and appreciated
Staffing Levels
6/10
✓
People confirmed there were enough staff to support them and that they were staff who they knew and were comfortable being supported by. We observed safe staffing levels during the inspection
Training & Dev
/10
✕
Management
8/10
✓
Staff told us they felt supported, valued and appreciated. Comments included, '[Registered manager's name] is the most supportive manager I've ever had'
Programmes
6/10
✓
People were supported to identify personalised goals and skills they wanted to achieve and learn. They were supported to work towards them with detailed guidance, plans and trackers
Points to consider
Staffing is enough so you are not rushed, but no details on team stability or agency use to show its better than average.
People confirmed there were enough staff to support them and that they were staff who they knew and were comfortable being supported by. We observed safe staffing levels during the inspection
Some varied activities like cooking and personal goals make the day interesting, but no dedicated coordinator or specialist programmes mentioned.
people were supported with activities of their choice... People were supported to identify personalised goals and skills they wanted to achieve and learn
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews