Working at The Laurel
23 Park Lane, Swindon, SN1 5EL
Operated by Optimal Living Ltd
6 bedsResidential homesSupported living
Workplace Score
7.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.4/10
Key Finding
"Strong leadership and high staff morale drive innovative programmes and activities, although staffing is adequate without evidence of strong retention."
Safety & Risk
8/10
✓
2022 targeted inspection: Assured safe infection prevention, PPE use, testing, outbreak management; per 2018: 'Incidents were analysed to prevent their recurrence... risks effectively assessed.'
Staff Culture
8/10
✓
Per 2018 comprehensive inspection: 'Staff said staff morale was high because of the support they received from the management team. Staff took pride in working for the provider.'
Staffing Levels
6/10
✓
Per 2018 comprehensive inspection: 'There were sufficient staff deployed to meet people's needs... "There are enough of us on shift. We can support people as they wish".'
Training & Dev
7/10
✓
Per 2018 comprehensive inspection: 'Records showed that staff had continued to receive ongoing training relevant to their role... regular supervisions and annual appraisals... staff could ask for any additional training.'
Management
8/10
✓
Per 2018 comprehensive inspection: 'The registered manager led their team by example, showing strong, inclusive and innovative leadership... Staff told us they felt well supported by the registered manager.'
Programmes
8/10
✓
Per 2018 comprehensive inspection: People supported with diverse activities including growing own vegetables, finding paid employment, international holidays, exercise groups, community outings; outcomes like weight loss and regained confidence achieved.
Points to consider
Staffing is adequate but nothing special, no details on staff staying long-term or low use of agency workers.
Per 2018 comprehensive inspection: 'There were sufficient staff deployed to meet people's needs... "There are enough of us on shift."'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
★
Outstanding
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews