Working at The Larches - Tiverton
Canal Hill, Tiverton, EX16 4JD
Operated by Anne Gray Care Limited
20 bedsResidential homes
Workplace Score
3.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 3.4/10
Key Finding
"Safeguarding training and morning staffing work well, but no registered manager, low staff morale, and afternoon shortages hold it back."
Safety & Risk
4/10
!
Staff had recently been instructed to not attend handovers and to instead read the handover book or the handover on their electronic care app... This put people at risk as staff were not given sufficient time to read... We found one instance where a person had been admitted to hospital, but as staff did not attend handover, they were not informed.
Staff Culture
4/10
!
Staff morale was low. There was a clear lack of leadership and oversight of the service which impacted directly on care provided to people.
Staffing Levels
3/10
✕
We observed staffing levels in the morning to be sufficient, however staffing levels were insufficient in the afternoons.
Training & Dev
4/10
!
Staff had received safeguarding training and knew who to report concerns to externally if needed... however, we found the service had not always completed appropriate mental capacity assessments and staff we spoke to were unfamiliar with DoLS.
Management
2/10
✕
At the time of the inspection there was no Registered Manager in post, however the manager of the service had submitted their CQC registration application, and it was being processed.
Programmes
3/10
✕
We only do activities on a 1:1 basis due to staffing. I will go to the library and get all the things for reminiscing... but my hours have all been cut now and so have the activities... People are not getting stimulated at all here.
Points to consider
No permanent manager registered yet, so leadership feels unstable even with a manager applying.
At the time of the inspection there was no Registered Manager in post, however the manager of the service had submitted their CQC registration application, and it was being processed.
Not enough staff in the afternoons compared to what the needs tool says, leaving staff stretched and call bells unanswered quickly.
we found there were less staff on in the afternoons than the dependency tool recommended which put an extra burden on staff and resulted in longer wait times for call bells to be answered.
Staff unhappy with the provider's decisions like cutting cleaning and activity hours, plus rude communication, leading some to leave.
staff told us they had very serious concerns with how the service was run and how the provider communicated with staff... describing their actions and decisions as ‘detrimental’, ‘dangerous’ and ‘uncaring’... their decision to leave the service was due in whole to the actions and communication of the provider.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2025
Requires improvement
Safe
✓
Good
Effective
✓
Good
Caring
!
Requires improvement
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews