Working at The Koppers Residential Home
The Street, Axminster, EX13 7RJ
Operated by The Koppers Care Limited
25 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.0/10
Key Finding
"Supportive management, positive culture, good training and safety, but limited activities and staffing challenges hold it back."
Safety & Risk
8/10
✓
Staff had been safely recruited... People were protected from potential abuse... Staff received safeguarding training and demonstrated a good understanding... Medicines were safely managed... Staff reported accidents and incidents which the registered manager reviewed.
Staff Culture
8/10
✓
Staff spoken with said there had been some difficult times, but they had worked well as a team and were proud to work at the home. They spoke about a positive, person centred culture and family atmosphere. Comments included... 'I feel appreciated here… they all muck in.'
Staffing Levels
6/10
✓
People said there were enough staff to meet their needs. Rota's demonstrated safe staffing levels were maintained to meet people's needs. The registered manager said there had been staffing challenges but praised their team for stepping in.
Training & Dev
7/10
✓
Staff had received in-depth training when they started working at the home and received refresher training and competency assessments. All staff completed the provider's mandatory training as well as more specific training... Staff confirmed they received the training they needed.
Management
7/10
✓
Staff said the registered manager and the director were approachable and were visible around the home, they worked with people alongside staff. Staff felt well supported, valued and reported improved teamwork and morale.
Programmes
5/10
!
Per 2019 comprehensive inspection: Activities were offered which people appeared to enjoy... formal activities took place two days a week... nail care... links with the local primary school. School children visited the home.
Points to consider
No dedicated activities coordinator or specialist programmes, so the role is mostly routine personal care with basic activities like crafts, nail care, and school visits a couple days a week.
Per 2019 comprehensive inspection: Activities were offered which people appeared to enjoy. ... formal activities took place two days a week, on the other days staff provided activities as time allowed. We saw... nail care... There were links with the local primary school.
Staffing is adequate but there have been challenges and gaps in the rota that existing staff cover by doing extra duties.
The registered manager said there had been staffing challenges but praised their team for stepping in and undertaking additional duties when there were gaps in the rota.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews