Working at The Knowls
86 Trull Road, Taunton, TA1 4QW
Operated by Voyage 1 Limited
13 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.9/10
Key Finding
"Hands-on manager and motivated staff with good teamwork, but basic activities and standard training hold it back."
Safety & Risk
8/10
✓
The provider had systems which helped to minimise the risks of abuse to people. This included a robust recruitment system and training for staff on how to recognise and report abuse. All staff were confident that if any concerns were raised they would be fully investigated.
Staff Culture
8/10
✓
Staff were well motivated and happy in their jobs which helped to create a happy atmosphere for people to live in. All staff said they thought there was good teamwork at the home and everyone worked together to support each individual.
Staffing Levels
6/10
✓
There were adequate numbers of staff to meet people's needs and to keep them safe. During the inspection we saw people received support when needed and staff had time to assist people with activities and accessing the community.
Training & Dev
6/10
✓
People were supported in accordance with up to date guidance and legislation because staff received regular training to make sure their knowledge was up to date. New staff completed an induction programme.
Management
8/10
✓
The registered manager worked alongside other staff to make sure their ethos was put into practice. Staff commented on how much they appreciated the 'hands on' approach of the registered manager.
Programmes
4/10
!
People took part in activities at the home and in the community. During the inspection some people took part in an art session and other people went out shopping.
Points to consider
Only basic activities like art sessions and shopping outings, no dedicated coordinator or specialist programmes to make the role more varied and fulfilling.
People took part in activities at the home and in the community. During the inspection some people took part in an art session and other people went out shopping.
Staffing is adequate with enough people on shift, but no info on low agency use or stable team to keep workloads easy.
There were adequate numbers of staff to meet people's needs and to keep them safe.
Only standard training and induction, no specialist courses or funded qualifications for career growth.
staff received regular training to make sure their knowledge was up to date. New staff completed an induction programme.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews