Last updated: 10 February 2026
"Supportive managers and a positive team culture with good communication, but basic activities and medicines gaps need improvement."
Improvements made but ongoing issues with mental capacity documentation, some risk records incomplete and medicines storage/administration gaps.
Staff described an open culture of collaboration, teamwork and good communication, and felt valued with concerns acted on.
Majority said staffing met needs and staff raised no concerns, but one person said 'I don’t think they have enough staff here'.
Staff received training and had experience relevant to their roles including induction and appraisals.
Staff felt supported by managers with an open-door policy and the registered manager worked alongside staff when needed.
Mixed response on variety with basic activities like colouring, word games and magnetic darts observed, starting to improve.
Activities are basic like colouring, games and darts with mixed feedback on variety, so the role is mostly routine personal care.
However, there was a mixed response from people and relatives about the variety of activities offered to them.
Medication handling has gaps like eye drops stored wrongly and patches not rotated properly.
We identified 1 person’s eye drops were stored in the fridge... some patch medicines were not applied correctly to the skin.
Staffing is adequate for most but one person felt not enough staff at times.
Majority of people and relatives said staffing levels met their needs... However, 1 person said, 'I don’t think they have enough staff here'.
AI Generated
Last inspected: October 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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