Working at The Knowles

Activities are basic like colouring, games and darts with mixed feedback on variety, so the role is mostly routine personal care.

However, there was a mixed response from people and relatives about the variety of activities offered to them.

Medication handling has gaps like eye drops stored wrongly and patches not rotated properly.

We identified 1 person’s eye drops were stored in the fridge... some patch medicines were not applied correctly to the skin.

Staffing is adequate for most but one person felt not enough staff at times.

Majority of people and relatives said staffing levels met their needs... However, 1 person said, 'I don’t think they have enough staff here'.