Last updated: 10 February 2026
"Enough staff and staff feeling confident in the manager, but no registered manager in post and gaps in medicines training hold it back."
Medicines were not managed safely.
Staff we spoke with felt confident in the new manager who was described as being clear about their expectations.
People were supported by enough staff, based on the providers' assessment of people's needs.
Not all staff had up to date medicines training or competency assessments in place. Several staff needed more recent practical moving and handling training.
At the time of our inspection there was not a registered manager in post, however, there was a manager in place who had applied to be registered.
Requests for more activities and trips had been met.
No permanent manager in post so leadership and oversight are weak.
At the time of our inspection there was not a registered manager in post, however, there was a manager in place who had applied to be registered.
Gaps in staff training with overdue courses on medicines and moving people.
Not all staff had up to date medicines training or competency assessments in place. Several staff needed more recent practical moving and handling training.
Medication records are incomplete and some staff not fully trained on medicines.
Medicines records did not include the time of administration for medicines that needed to be spaced evenly or before or after food. Not all staff had up to date medicines training.
AI Generated
Last inspected: March 2024
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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