Working at The Knoll

Training covers the basics but there are gaps in refreshers and supervisions are only just restarting.

The manager had identified that refresher training to support staff to remain up to date with their knowledge had not always taken place when needed. Plans were in place to ensure staff received this training

No activities coordinator in place so care staff handle basic activities like pet visits and church groups alongside routine care.

The activities co-ordinator was no longer in post and the provider was actively recruiting to this post. The manager told us that in the meantime care staff were under taking activities with people

New manager is making improvements but oversight systems like audits and supervisions still need time to fully embed.

Improvements were starting to take place, however these needed to be embedded across the service and sustained. More time was needed to evaluate the effectiveness of the newly implemented auditing processes