Working at The Knoll

People were protected from the risk of abuse... Where there had been concerns the registered manager had raised these appropriately with the local authority and worked with them to investigate these and keep people safe. Staff understood their responsibilities to safeguard people and had received training.

One member of staff said, 'I get on well with people and like supporting them.' Staff told us they felt they had the correct training to help them provide care.

The registered manager told us they had a consistent staff team and rotas we reviewed reflected this. Staff told us they felt there was enough staff on duty to provide support to people.

Staff had received specialist training, for example in learning disability, autism and epilepsy. Staff had regular supervision to discuss their training and support needs and regular staff meetings.

The registered manager enabled staff to develop their skills and learning to provide good quality care.

'We do yoga and have a man who comes in to do fitness.' 'I enjoy doing puzzles or watching rugby on the television. We do yoga... sometimes I go out or we do art and crafts.'