Last updated: 10 February 2026
"Proud committed staff with approachable management and strong training, although lack of details on long-term staff retention is a concern."
Medicines management had improved... Medicines were managed safely... Staff knew how to recognise any potential abuse... felt confident in whistleblowing. Risk assessments were detailed... PBS team support led to decrease in incidents.
Staff were committed and proud of the service. The NAS accreditation report stated, 'Staff enjoyed working there and they really work hard with lot of empathy...' Staff became emotional and tearful when talking about the sad loss... Staff genuinely missed the person.
There were enough staff employed to ensure people received the care they needed and in a safe way. Staff rotas showed the registered manager took account of the level of care... We observed ... staff were visibly present ... The service was calm. Staff were not rushed and took things at people's individual pace.
Staff continued to undertake mandatory training and refresher trainings in topics and subjects relevant to their roles... including autism... Staff were supported and encouraged to complete work based qualifications. All staff received regular supervision and an annual appraisal.
The registered manager had a clear presence in the service; people and staff knew him well. Staff told us that the registered manager was approachable and friendly and listened to their views and ideas. Staff felt they were very well supported.
People were supported to make use of ordinary community resources such as the library, shops, leisure services, horse riding, bowling and walking groups... evening social club... massage... holidays in England... planning Euro Disney... gardening plans with local event.
Staffing covers all shifts nicely with extras for community trips, but no details on staff sticking around long-term or using agency workers.
There were enough staff employed to ensure people received the care they needed and in a safe way. Staff rotas showed... Additional support staff were on shift to support community activities.
AI Generated
Last inspected: May 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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