Working at The Kensington Care Home
40-46 Ladbroke Road, London, W11 3PH
Operated by Bupa Care Homes (GL) Limited
53 bedsNursing homes
Workplace Score
5.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.9/10
Key Finding
"Supportive management and excellent activities programmes, but staffing complaints in one unit and some staff tensions hold it back."
Safety & Risk
6/10
✓
2020: Assured safe on all infection prevention measures; per 2018: 'Medicines were managed safely' but minor issues with homely remedies and unsigned topical charts identified and actioned
Staff Culture
6/10
✓
Per 2018: 'Most staff members... told us they were happy working at the service, there were approximately four staff members who had experienced issues and were unhappy... some strained working relationships'
Staffing Levels
5/10
!
Per 2018: 'There were enough staff working at the service. However, we received complaints from four care staff within one unit of the building about staffing numbers.'
Training & Dev
6/10
✓
Per 2018: 'Care staff were up to date in the completion of their mandatory training'; inductions, supervisions every three months, annual appraisals.
Management
7/10
✓
Per 2018: Care staff praised registered manager: 'He listens to the staff. He is kind hearted... He is very supportive.'
Programmes
6/10
✓
2020: 'Excellent programme of activities throughout lockdown, adapting... socially distanced'; per 2018: 'three activities coordinators who delivered a varied activities programme... themed events'
Points to consider
Staffing levels were adequate overall but some care workers in one unit complained there were not enough staff.
we received complaints from four care staff within one unit of the building about staffing numbers
Some staff felt unhappy and there were tensions between team members at different levels.
there were approximately four staff members who had experienced issues and were unhappy as a result. We also identified some strained working relationships between staff members at different levels
Only standard mandatory training and regular supervisions with no specialist courses or funded qualifications mentioned.
Care workers told us 'We get enough training to do our jobs properly' and records confirmed annual mandatory training
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews