Last updated: 10 February 2026
"Supportive managers and a family-like team culture, although activities lack a dedicated coordinator and structured programme, and staffing is just adequate."
Staff understood how to protect people from poor care and abuse... People's care records contained detailed risk assessments... Medicines were managed safely.
Staff told us they felt part of a team and were valued... Comments from staff included 'We are like one big family, everyone gets on.'
There were enough staff on shift to meet people's needs in a timely way. Managers worked with... commissioners... to ensure people received the level of care and support they needed from staff.
Staff received a comprehensive induction... People were supported by staff who had received relevant and good quality training in evidence-based practice. Staff received ongoing support in the form of regular supervision.
Staff told us their managers were competent and approachable. Comments included 'I can come in and talk to them anytime... I do feel very supported by management.'
People were supported to participate in their chosen social and leisure interests on a regular basis. For example, one person... had recently been to the seaside... One person had recently enrolled on an education course.
No dedicated activities coordinator or structured programme, so the role is mostly personal care with some basic outings and interests.
People could take part in activities and pursue interests tailored to them.
Staffing is adequate to meet needs but nothing special, with no details on low agency use or long team retention.
The service had enough appropriately skilled staff to meet people's needs and keep them safe.
AI Generated
Last inspected: July 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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