Working at The Hurst Residential

Accident records lack details on lessons learned or steps to prevent repeats, so the team misses chances to get safer.

Accidents and incidents were recorded however there was no reflection or record of what steps were taken to prevent it happening again or of lessons learnt.

Manager oversees things but gaps like missing info for new arrivals mean staff are not always ready to keep people safe.

the registered manager knew the people who lived in the home very well, but had not ensured that staff had access to the information needed to keep people safe on their arrival

No regular activities programme or coordinator, so days are mostly routine care even with some new basic ideas like cooking.

staff had started to introduce various activities. The people at present were not overly interested in these and so staff were keen to introduce pool and darts competitions, and goal orientated life skill activities, cooking, gardening and painting their room.