Last updated: 9 February 2026
"Enough staff, good training and staff feeling valued, but no registered manager and recent coroner's warning after a resident death."
Some people's plans did not contain the most up to date information... protocols for medicines required for behaviour management were not detailed. This was highlighted to the unit manager who made corrections to these immediately.
Staff told us they were asked to give feedback or make suggestions during supervisions and staff meetings. All the staff we spoke with told us they felt able to do this and felt it gave them input into the way the service was run.
Staff told us there was enough staff. One staff member said, 'I'm not saying we don't get busy but I do think there's enough of us, as we get everything done and still have time to stop and talk with people.'
Staff received an induction prior to working with people and ongoing training was provided... 'I have done all the mandatory training and we have to re-do this every year for most things. We also get other training if someone moves in with a condition'
The service did not have a manager registered with the Care Quality Commission. However, at the time of the inspection the three unit managers were in the process of registering with the CQC.
Over the two days of inspection we saw seated exercise, one person seeking comfort from a companion cat... sing a long session... baking sessions, arts and crafts and people going shopping.
No registered manager in post yet, even though unit managers are applying for it.
The service did not have a manager registered with the Care Quality Commission. However, at the time of the inspection the three unit managers were in the process of registering with the CQC.
Only basic activities like singing, crafts, exercises, baking and shopping trips, no coordinator or special programmes.
Over the two days of inspection we saw seated exercise, one person seeking comfort from a companion cat... sing a long session... baking sessions, arts and crafts and people going shopping.
Recent resident death in an incident led to a coroner's report warning to prevent future deaths.
The inspection was prompted in part by notification of a specific incident. Following which a person using the service died. This incident is subject to a coroner's regulation 28 report to prevent further deaths.
AI Generated
Last inspected: March 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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