Working at The Hornchurch Care Home

There was a positive culture in the home and equality, diversity and inclusion was promoted. Staff told us they were supported in their roles by the registered manager and their line managers.

There were sufficient staff available with the right skills and experience to meet the individual needs of people who used the service. Agency staff were occasionally used to cover gaps in the rota such as staff sickness.

Staff received training to help them develop the skills to support people safely and effectively. Training included a combination of online and practical courses. Training topics included safeguarding adults, infection prevention and control, medicine administration, dementia awareness, moving and handling and fluids and nutrition.

Staff felt supported and encouraged by the registered manager to perform well and told us there was an open-door policy so they could approach the management team with any issues.

Activities included music therapy, painting, card games, hairdresser sessions, films and 1 to 1 sessions, where staff spent time with people who liked to stay in their room. This included aromatherapy, hand massages, word games and reminiscence chats.