Working at The Horizon
154 Hedge Lane, London, N13 5BX
Operated by Somerset Villa Residential Care Home Limited
8 bedsResidential homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.3/10
Key Finding
"Staff feel happy and supported by accessible managers, but weak activities programmes and gaps in recruitment checks hold it back."
Safety & Risk
6/10
✓
Risk management plans provided support staff with guidance... However, we did find that certain risks associated with people's health and medical conditions had not been assessed... Daily and weekly medicine checks were completed... However, these were also not formally recorded.
Staff Culture
8/10
✓
Support staff also spoke positively of the registered and deputy manager citing that they were always available to support and guide them... 'I would say I am really happy. 10/10 they listen to you, they are accessible...'
Staffing Levels
5/10
!
We observed that there were enough staff available to support people safely. Whilst most recruitment checks were complete, for all four staff files that we looked at we found that a full employment history had not always been provided and gaps in employment had not always been explored.
Training & Dev
6/10
✓
Staff told us, and records confirmed that they received an induction prior to starting work... followed by training and updates in a variety of topics... Staff also had access to regular training to refresh and update their knowledge... regularly supported through supervision and annual appraisals.
Management
8/10
✓
Staff told us, 'I would say I am really happy. 10/10 they listen to you, they are accessible, any problems we get solutions.' One person told us, 'That man there [registered manager] is a diamond.'
Programmes
3/10
✕
Per 2017 comprehensive inspection: People engaged in activities that they chose to... The provider had created a games room... People were happy with the activities that were made available and did not want to take part in a structured activity plan.
Points to consider
No activities coordinator or structured programme, so the job is mostly routine personal care like helping with washing, dressing and meals.
Per 2017 comprehensive inspection: People were happy with the activities that were made available and did not want to take part in a structured activity plan.
Hiring checks missed full work history and gaps for new staff in all files checked, even though shifts were covered.
for all four staff files that we looked at we found that a full employment history had not always been provided and gaps in employment had not always been explored.
Some health risks missed in assessments and medicine checks not always recorded until pointed out.
certain risks associated with people's health and medical conditions had not been assessed and documented... these [medicine checks] were also not formally recorded.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews