Last updated: 9 February 2026
"A family-like culture with strong safety and support for staff, but unclear staff retention and basic activities programme."
2021 targeted inspection: We were assured that the provider was using PPE effectively... making sure infection outbreaks can be effectively prevented or managed. Per 2018: Staff had undertaken training in safeguarding... confident... Medicines were safely managed... audits...
Per 2018 comprehensive inspection: Staff felt well supported... 'Everyone that works here gets on a bit like a family. I have never felt that anywhere I have worked before.' 'I think it is friendly here... They get you involved'
Per 2018 comprehensive inspection: There were sufficient staff to meet people's needs. Staff said they had enough time to meet people's individual needs. Comments included, 'We have enough staff... we don't need to rush them'
Per 2018 comprehensive inspection: Staff had completed... mandatory training... as well as... tissue viability, nutrition... dementia awareness. 'Training is good… all up to date.' Nine care staff out of 20 employed... had a higher qualification... supervisions and appraisals.
Per 2018 comprehensive inspection: The registered manager had an open door policy... Staff confirmed this was the case. One said, 'One hundred percent I feel supported. I can go to (registered manager) anytime.'
Per 2018 comprehensive inspection: The provider employed an activity person to coordinate activities. They produced a monthly activity list... external entertainer... 'Tasty Tuesday and Fun Friday' has been a big hit...
Staffing is sufficient with enough carers so no one feels rushed, but no info on staff staying long term or low use of agency workers.
There were sufficient staff to meet people's needs. Staff said they had enough time to meet people's individual needs. Comments included, 'We have enough staff, residents here are quite able handed, we don't need to rush them'
There is an activities coordinator with a varied programme of events and food activities, but no specialist therapeutic approaches to make care work more creative.
The provider employed an activity person to coordinate activities. They produced a monthly activity list setting out what was on offer each day... 'Tasty Tuesday and Fun Friday' has been a big hit and is going down really well.
AI Generated
Last inspected: March 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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