Last updated: 9 February 2026
"Staff feel supported by management in a positive culture with innovative programmes, although staff retention and training lack depth."
Staff had received training in safeguarding adults and understood their responsibilities... Medicines were stored, disposed of and administered safely.
Staff felt engaged and empowered working at the service. The service had a positive culture that was open and honest.
We observed there was a sufficient number of staff on duty to meet people's needs and call bells were answered swiftly.
There was on-going training organised for staff in areas such as safeguarding, health and safety, first aid or dementia.
Staff told us they felt supported and valued by the registered manager... 'The manager is really supportive. She has got an open door policy and everyone is welcome to talk'.
The service employed unique and innovative techniques... using the 'InteractiveMe' application... doll therapy... Pets as Therapy trainee puppy.
Staffing is enough to get by with call bells answered promptly, but nothing said about long team tenure or avoiding agency workers.
We observed there was a sufficient number of staff on duty to meet people's needs and call bells were answered swiftly.
Training covers basics like safeguarding and dementia plus regular supervision, but no specialist courses or funded qualifications mentioned.
There was on-going training organised for staff in areas such as safeguarding, health and safety, first aid or dementia.
AI Generated
Last inspected: January 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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