Working at The Holt Retirement Home
Main Street, Scarborough, YO13 9LN
Operated by Banktop Securities Limited
22 bedsResidential homes
Workplace Score
5.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.9/10
Key Finding
"Supportive management and strong safety practices, although occasional staffing shortages and basic training hold it back."
Safety & Risk
7/10
✓
Staff had received safeguarding training and were able to appropriately identify and raise any concerns. People had personalised risk assessments which were regularly reviewed.
Staff Culture
6/10
✓
We observed positive interactions between people and the staff. Staff told us they felt supported in their role (per 2018 comprehensive inspection).
Staffing Levels
5/10
!
Per 2018 comprehensive inspection: Staffing levels were safe and people's needs were attended to. On the first day of our inspection, a replacement for a staff member who was unwell could not be found.
Training & Dev
5/10
!
Per 2018 comprehensive inspection: Staff undertook training the provider considered mandatory, which included understanding dementia, first aid and moving and handling. Supervisions were up to date for most staff.
Management
7/10
✓
Staff we spoke with told us the registered manger was approachable and responsive. Comments included; 'They offer their unconditional support for us.', 'Very reliable and approachable'.
Programmes
6/10
✓
Per 2018 comprehensive inspection: The service employed an activities coordinator who arranged a timetable of activities which included visits from performers and craft activities. Meaningful activities were adapted and taking place in smaller groups.
Points to consider
Staffing is adequate but they sometimes rely on agency staff or the manager has to cover shifts when someone calls in sick.
Per 2018 comprehensive inspection: On the first day of our inspection, a replacement for a staff member who was unwell could not be found. The staff team, including the registered manager, worked closely together to ensure people's needs were met.
Only standard mandatory training with no specialist courses or funded qualifications.
Per 2018 comprehensive inspection: Staff undertook training the provider considered mandatory, which included understanding dementia, first aid and moving and handling.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews