Working at The Holt
Deepway Gardens, Exeter, EX6 8BE
Operated by Modus Care Limited
2 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.9/10
Key Finding
"Staff feel valued in a happy atmosphere with strong safety practices, but unclear staff retention and basic training hold it back."
Safety & Risk
8/10
✓
Per 2021: Assured provider preventing infections, meeting shielding rules, using PPE effectively, accessing testing, promoting safety through hygiene and layout, managing outbreaks. Per 2018: risks assessed and managed, medicines safe, safeguarding understood
Staff Culture
8/10
✓
Per 2021: Staff felt valued and appreciated, received thank you cards and treats. Per 2018: happy atmosphere, staff motivated, hardworking, spoke fondly of people and happy working there
Staffing Levels
6/10
✓
Per 2018: There were sufficient numbers of staff to meet people's needs and help to keep them safe. We saw staff supporting people, meet their needs and spend time socialising with them
Training & Dev
6/10
✓
Per 2018: Staff had received training to meet their needs effectively including mandatory training, Care Certificate, induction, regular supervision and team meetings. Per 2021: training on PPE and coronavirus with refreshers
Management
7/10
✓
Per 2021: registered manager and providers supported staff through difficult time, good communication, staff felt valued. Per 2018: acting manager approachable, staff said 'They are brilliant and I get lots of support from them'
Programmes
6/10
✓
Per 2021: good range of activities... socially distanced walks... BBQs and birthdays and themed parties... staff had made home made 'takeaway' meals and brought in their dogs. Per 2018: activity plan, wide range of social activities, go out daily
Points to consider
Staff numbers are enough to meet needs and spend time chatting with residents, but no details on staff staying long-term or using agency workers
There were sufficient numbers of staff to meet people's needs and help to keep them safe
Training covers the basics like mandatory courses and Care Certificate plus supervisions, but no funded qualifications or specialist development
Staff had received training to meet their needs effectively. Staff new to the health and social care sector competed the Care Certificate... regular supervision
Activities include walks, parties and pets for variety, but no dedicated coordinator or special innovative programmes
good range of activities to suit individual interests. People had been able to go out for socially distanced walks... BBQs and birthdays and themed parties... staff... brought in their dogs
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews