Last updated: 10 February 2026
"Consistent one-to-one care from familiar staff and a supportive approachable provider, but poor record-keeping and training gaps like food hygiene need attention."
Medicines administered as required and stored safely but not recorded; recommendation to follow guidance for recording.
Staff said provider is very approachable and supportive, can speak about anything, centred around person's needs.
Person received one to one support from provider plus one additional staff member employed when needed for consistent care from staff who knew them well.
Some areas of training needed to ensure up to date knowledge, such as food hygiene.
Lack of recording including no daily records or health monitoring records completed, as service not always well-led.
Person involved in basic activities like shopping, community centre, church, cooking scrambled eggs, holidays to Llandudno.
No daily care records or health monitoring notes kept, which risks inconsistent care if the provider is unavailable.
there was a lack of recording to show how the person had been supported. For example; there were no daily records or health monitoring records completed.
Training gaps like food hygiene mean staff skills are not fully up to date.
There were still some areas of training needed to ensure staff had up to date knowledge to support people effectively, such as food hygiene.
No structured activities programme or coordinator, just basic outings and daily chores.
I go out with [provider's name] we do things that I like together, we have a nice time. We go shopping and I enjoy going to the community centre... I like going to church... holiday to Llandudno.
AI Generated
Last inspected: December 2019
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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