Working at The Hollins Residential Care Home
260 Congleton Road, Butt-Lane, Stoke On Trent, ST7 1LW
Operated by Mrs Dorothy Woodcock
2 bedsResidential homes
Workplace Score
5.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.4/10
Key Finding
"Consistent one-to-one care from familiar staff and a supportive approachable provider, but poor record-keeping and training gaps like food hygiene need attention."
Safety & Risk
6/10
✓
Medicines administered as required and stored safely but not recorded; recommendation to follow guidance for recording.
Staff Culture
6/10
✓
Staff said provider is very approachable and supportive, can speak about anything, centred around person's needs.
Staffing Levels
7/10
✓
Person received one to one support from provider plus one additional staff member employed when needed for consistent care from staff who knew them well.
Training & Dev
4/10
!
Some areas of training needed to ensure up to date knowledge, such as food hygiene.
Management
4/10
!
Lack of recording including no daily records or health monitoring records completed, as service not always well-led.
Programmes
4/10
!
Person involved in basic activities like shopping, community centre, church, cooking scrambled eggs, holidays to Llandudno.
Points to consider
No daily care records or health monitoring notes kept, which risks inconsistent care if the provider is unavailable.
there was a lack of recording to show how the person had been supported. For example; there were no daily records or health monitoring records completed.
Training gaps like food hygiene mean staff skills are not fully up to date.
There were still some areas of training needed to ensure staff had up to date knowledge to support people effectively, such as food hygiene.
No structured activities programme or coordinator, just basic outings and daily chores.
I go out with [provider's name] we do things that I like together, we have a nice time. We go shopping and I enjoy going to the community centre... I like going to church... holiday to Llandudno.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews