Working at The Hollies

Medicines were sometimes given late or missed, with gaps in records and missing guidance on when to give some doses.

There were gaps identified on the MAR charts. Not all people using the service had received their prescribed medicines in line with the prescriber's instructions. Records showed that people did not always receive their medication on time.

Managers checks missed medicine errors and other problems, so they do not have full oversight.

A medication audit was completed however, this did not identify the shortfalls we found at this inspection. The registered manager did not have clear oversight of the safe management of people's medicines.

Only basic support for outings and interests mentioned, no special activities programme or creative approaches.

The service had enough staff, including for one-to-one support for people to take part in activities and visits how and when they wanted. People were supported by staff to pursue their interests.