Working at The Hollies
20 Alfreton Road, Sutton In Ashfield, NG17 1FW
Operated by Quality Care (EM) Limited
21 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.2/10
Key Finding
"Staff feel supported by approachable managers and value the positive culture with safe medicines, but occasional short-staffing and limited activities programmes need improvement."
Safety & Risk
8/10
✓
People were given their medicines safely and in a timely manner. We checked the quantities and stock balances for 10 people and found them to be correct
Staff Culture
8/10
✓
Staff without exception told us they felt supported by managers. The management team had introduced a recognition scheme where staff could nominate one another
Staffing Levels
6/10
✓
Relatives and people told us there were enough staff to meet people’s needs. Some staff said they felt the service was occasionally short staffed but told us this was improving as more people were being recruited
Training & Dev
7/10
✓
Managers made sure staff received training and regular supervision. A training matrix showed most staff had completed training in relevant areas including supporting people with a learning disability and autistic people
Management
8/10
✓
Staff told us they felt supported by managers. A staff member said '[Registered manager] is very approachable, kind and caring and gives you the time of day no matter what you’re knocking on the office door for'
Programmes
6/10
✓
People described strong relationships with staff who knew them well, listened to them, and supported their interests and hobbies, such as fishing, woodwork, painting, and playing pool
Points to consider
Staffing is adequate but occasionally short-staffed, though improving with recruitment and extra shift cover
Some staff said they felt the service was occasionally short staffed but told us this was improving as more people were being recruited, and staff stayed on shift longer to cover
No dedicated activities coordinator or specialist programmes, so the role focuses on routine care plus supporting personal hobbies and outings
People described strong relationships with staff who knew them well, listened to them, and supported their interests and hobbies, such as fishing, woodwork, painting, and playing pool
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews