Working at The Hollies
9 Shirley Road, Stoke-on-Trent, ST1 3PF
Operated by Delam Care Limited
21 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.6/10
Key Finding
"Staff feel fully supported by helpful management and positive culture, plus strong safety practices, but basic training and unclear staff stability are drawbacks."
Safety & Risk
8/10
✓
From 2021 targeted inspection: We were assured that the provider was using PPE effectively and safely. We were assured that the provider was accessing testing for people using the service and staff. We were assured that the provider was promoting safety through the layout and hygiene practices of the premises.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: Staff told us that the registered manager was "a good manager", "very helpful" and that they feel supported "100%". Team meetings were held every couple of months.
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: Staff told us that they felt there were enough staff to meet people's needs. The staffing levels and rotas were flexible and adapted to enable people to pursue their interests and hobbies.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff had an induction when they first started working in the home... shadowing experienced staff and a mixture of online and face to face training... supervision, "about every couple of months".
Management
7/10
✓
Per 2019 comprehensive inspection: Staff told us that the registered manager was "a good manager", "very helpful" and that they feel supported "100%".
Programmes
6/10
✓
Per 2019 comprehensive inspection: Staff were also able to tell us about what things people enjoyed doing, such as colouring, going shopping, going on the bus and having a coffee... service also made use of groups... autism friendly shopping and cinema times. A sensory room had been newly fitted.
Points to consider
Staff numbers are enough to meet needs and flexible, but no details on team stability or agency staff use to make workloads easy.
Staff told us that they felt there were enough staff to meet people's needs. The staffing levels and rotas were flexible and adapted...
Training covers basics like induction, shadowing and check-ins every few months, but no specialist courses or paid qualifications.
Staff had an induction... shadowing experienced staff and a mixture of online and face to face training... supervision, "about every couple of months".
Staff support varied hobbies and outings like shopping and bingo plus a sensory room, but no dedicated coordinator or special therapy programmes.
one person told us their favourite things... was bingo. Staff were also able to tell us about... colouring, going shopping... A sensory room had been newly fitted... autism friendly shopping and cinema times.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews