Working at The Hollies

Care staff have to handle cleaning and cooking duties themselves with no dedicated cleaner, which cuts into time spent with residents.

There had been no cleaner in post since October 2023 and care staff were completing cleaning and cooking duties. Staff told us this impacted on the time they had to spend with people.

Risk records and care plans lack detail at times, like no specific plan for diabetes or totals on daily fluid charts.

Care plans were not always developed for people with specific health needs. For example, the registered manager told us one person had diabetes. There was no care plan in place specifically in relation to this need.

Audits get done but miss key problems like record gaps and cleaning issues, with no proper action plans to fix them.

Audits were completed but these had failed to identify the areas for improvement identified at this assessment. Action plans had not been completed to support progress where needed.