Working at The Hollies Rest Home
14-16 Park Road, Southborough, TN4 0NX
Operated by Regal Care Trading Ltd
31 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.0/10
Key Finding
"Hands-on management motivates staff and ensures safety, although staffing lacks long-term stability and training remains basic."
Safety & Risk
8/10
✓
People were protected from the risk of abuse... Risks were well managed... Medicines were managed safely... Accidents and incidents were recorded and investigated appropriately.
Staff Culture
8/10
✓
Staff were highly motivated and positive about the management team. One staff member told us, 'I love working here, I am excited to keep learning, I want to progress.'
Staffing Levels
6/10
✓
There were enough staff to meet people's care needs. Staff were not rushed and responded promptly and compassionately to people's requests for support.
Training & Dev
6/10
✓
New staff received a three-day induction and completed the Care Certificate... Staff received ongoing support from management in one to one supervision meetings and staff meetings.
Management
8/10
✓
The registered manager led by example and staff were highly motivated... 'The manager is here every day, always willing to help and support anybody, they are very hands on.'
Programmes
6/10
✓
Activities included bingo, dancing, quizzes, panto's, singers, visits to pub, exercises, Chinese New Year, Easter bonnet making, model aeroplanes, painting, arts and crafts.
Points to consider
Staffing is adequate with enough people on shift, but no details on low agency use or stable long-term team.
There were enough staff to meet people's care needs. Staff were not rushed and responded promptly...
Only standard training like inductions and Care Certificate, no specialist courses or funded qualifications.
New staff received a three-day induction and completed the Care Certificate. The training records confirmed a variety of training...
Varied activities like bingo, quizzes and outings, but no specialist programmes or dedicated activities coordinator.
People and their relatives were happy with the activities... bingo and dancing... quizzes... panto's, singers, visits to the pub...
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews