Working at The Hollies Residential Home
86-90 Darnley Road, Gravesend, DA11 0SE
Operated by Evergreen Healthcare 2004 LTD
40 bedsResidential homes
Workplace Score
5.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.8/10
Key Finding
"Staff feel well supported with good training and engaging activities, but risks like skin care, constipation and medicines are not always managed properly."
Safety & Risk
4/10
!
Some risks relating to skin integrity and constipation to people had not always been properly managed. Medicines had not always been given as prescribed... provider remained in breach of regulation 12.
Staff Culture
6/10
✓
Most staff told us they felt well supported by management team. Staff told us that they were able to share their ideas and felt listened to. Staff meetings had taken place regularly.
Staffing Levels
6/10
✓
Enough staff were deployed to keep people safe. Rotas showed enough staff had been deployed on shift to meet people's assessed needs... People were supported by regular staff who they knew well.
Training & Dev
6/10
✓
Most staff had received training relevant to meeting people's assessed needs such as diabetes, first aid, dementia and managing continence. Staff received effective support and supervision for them to carry out their roles.
Management
6/10
✓
Management oversight of the service had improved. The provider and registered manager had systems in place to check and audit the care and support... Staff were well supported by the management team.
Programmes
6/10
✓
The service had employed an activities coordinator. People had access to a range of different activities throughout the week... quizzes and we visit St Georges Church and sing hymns, trips to the beach.
Points to consider
Risks around skin care, constipation and repositioning not always managed well, and medication not always given correctly.
Risks in relation to pressure area care had not always been adequately monitored... Risks in relation to constipation had not always been well managed... Medicines had not always been given as prescribed
Management has improved but still lacks full oversight of key areas like repositioning, constipation and medicines.
some improvements were required to help the management team have better oversight of repositioning, constipation, medicines, and fluid intake.
Staffing levels are adequate with enough staff to meet needs, but no details on low staff turnover or minimal use of agency workers.
Enough staff were deployed to keep people safe... There appeared to be enough staff to meet people's needs.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2023
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews