Working at The Hollies Residential Home

Medication records miss key details like maximum doses and cream opening dates, so staff might give unsafe doses.

we found where people needed medicines as and when, staff did not always have clear guidance when these could be given safely. We found a person who required a sedative medicine had no maximum dose recorded. We also found not all prescribed topical creams had opening dates on them.

Staff numbers are sometimes too low, so people have to wait for showers or help in the lounge.

A person we spoke with told us, “Staff do struggle sometimes, they could do with more. Staff are very good though.” Another person we spoke with told us, they sometimes did not have a shower at their preferred time due staff availability.

The bosses above the manager do not check things well, so issues like fire safety get missed until outsiders notice.

provider oversight was not effective in identifying issues. We found external organisations such as the local authority, infection control team and fire service identified concerns rather than the providers internal processes.