Working at The Hollies Residential Care Home
447 Norton Road, Stockton On Tees, TS20 2QQ
Operated by Vorg Hollies Ltd
19 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.0/10
Key Finding
"Staff feel valued in a supportive team with robust safety, but basic activities and adequate staffing hold it back."
Safety & Risk
8/10
✓
There were robust processes in place for investigating any safeguarding incidents... Accident and incident analysis were in place and appropriate action taken
Staff Culture
8/10
✓
One staff member told us, 'We all work together and support each other as one big team.' Another said, 'It is a lovely home, I would be lost without this place, I love my job.'
Staffing Levels
6/10
✓
Staffing levels met the needs of the people using the service
Training & Dev
7/10
✓
Staff received regular support through supervisions and a yearly appraisal. Staff told us they received appropriate training
Management
7/10
✓
Staff said the registered manager was approachable and supportive. One staff member said, 'I see her as a friend as well as a boss.'
Programmes
5/10
!
Theme nights were taking place once a month, they had a barbecue theme... People enjoyed baking sessions with the cook.
Points to consider
The job is mostly routine personal care with basic activities like monthly theme nights and baking, but no dedicated activities coordinator or specialist programmes.
Theme nights were taking place once a month, they had a barbecue theme, an Indian theme was planned... People enjoyed baking sessions with the cook.
Staffing is adequate to meet needs, but nothing special with no info on low agency use or strong staff retention.
Staffing levels met the needs of the people using the service
Training covers basics and supervisions, but no funded qualifications or named specialist career development programmes.
Staff were inducted safely, they completed shadow shifts and the Care Certificate... Staff received regular support through supervisions and a yearly appraisal.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
★
Outstanding
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews