Last updated: 10 February 2026
"Supportive management and a friendly culture with happy residents, but basic activities and agency staff use hold it back."
People received their medicines safely and as prescribed. Systems and processes in place supported this.
People were observed to be happy and content. We saw people had established friendly and jovial relationships with all staff. There was laughter, banter and conversation seen throughout the inspection.
Throughout the inspection, we observed there to be sufficient care staff available to support people safely with their needs.
Care staff told us, and records confirmed that they had received an induction, training and completed a period of shadowing when they started working at The Hollies. Refresher training, updates and role specific training was on-going.
Care staff told us that they felt appropriately supported and that the registered manager was always available to provide direction and guidance.
Per 2018 comprehensive inspection: There was a written activity programme in place which included a weekly keep fit class, an art class, music activities and games.
Basic weekly activities like keep fit, art and games, but no dedicated coordinator or special programmes to make workdays more varied and fulfilling.
Per 2018 comprehensive inspection: There was a written activity programme in place which included a weekly keep fit class, an art class, music activities and games. The provider paid for entertainers to come in weekly to lead these activities.
Only standard induction, refresher and role-specific training, nothing extra like specialist courses or funded qualifications for career growth.
Care staff told us, and records confirmed that they had received an induction, training and completed a period of shadowing when they started working at The Hollies. Refresher training, updates and role specific training was on-going.
Staffing is adequate and safe but relies on some agency workers to cover vacancies.
Where agency staff were used to cover staff vacancies, appropriate checks had been obtained and recorded to assess and confirm that they were safe to work with vulnerable adults.
AI Generated
Last inspected: December 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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