Working at The Hollies
The Hawthorns, 53 Station Road, Lincoln, LN3 5UD
Operated by Home from Home Care Limited
2 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.2/10
Key Finding
"Exceptional safety management, approachable leaders and a proud committed team, but uncertain staff retention and basic training only."
Safety & Risk
9/10
✓
The risks to people’s safety were exceptionally well managed... proactive approach... restraints reduced from 14 times in Q1 2024 to 2 in Q1 2025... Staff were knowledgeable... clear and open processes in place to investigate any safeguarding incidents.
Staff Culture
8/10
✓
Staff we spoke with were all extremely committed to working with people to support them and were proud of what people had achieved... We saw evidence of how staff worked collaboratively together... supported an enabling culture among the staff.
Staffing Levels
6/10
✓
There was enough staff in place to allow people to undertake social activities of their choice. Relatives we spoke with said there was enough appropriately trained staff in place... 'Previously (staffing) issues but not for a long time now.'
Training & Dev
6/10
✓
Staff we spoke with told us they had face to face safeguarding training provided... All the staff we spoke with told us they received good training for their roles and were supported by their management team.
Management
8/10
✓
Staff we spoke with felt able to speak up if they had any concerns. They felt the managers at the service were open and approachable, they felt listened to. The staff had regular one to one supervisions and attended staff meetings.
Programmes
6/10
✓
One relative said, 'Anything [Name] wishes to do is accommodated for; very varied list of activities undertaken.' Staff had supported people to... public transport, theme parks, holidays, football matches, going out for lunch and drinks.
Points to consider
Staff numbers are now enough for activities after fixing past shortages, but no details on keeping staff long-term or using temps.
When we last visited the service we found staffing levels did not always support people to fully access the social activities... At this assessment... found there had been improvements... 'Previously (staffing) issues but not for a long time now.'
Staff get good basic training for roles and safeguarding, but no funded specialist courses or career development mentioned.
Staff we spoke with told us they had face to face safeguarding training provided... they received good training for their roles and were supported by their management team.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Outstanding
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews