Working at The Hollies

Not enough staff on shifts, leaving lounges unsupervised and making work unsafe.

The service did not have enough staff to care for people safely. We found the communal lounges unsupervised for periods of time. Staff told us staffing levels were unsafe

Medication records incomplete and storage not right, plus many unwitnessed falls not sorted properly.

Medicines records incomplete or with unclear directions. Records of medicines stored in the service were not accurate... high number of unwitnessed falls over the previous 12 months

Very few activities so the job is mostly routine personal care with little variety.

There were limited activities organised for people... we observed people sleeping in the lounge through the day. A Health professional told us, "The residents are always sat doing nothing"