Working at The Hollies - Care Home
Ferriby Road, Hessle, HU13 0HT
Operated by H I C A
48 bedsResidential homes
Workplace Score
5.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.4/10
Key Finding
"Staff receive good training and supervision in a positive culture with engaging activities, but leadership oversight misses safety checks and staffing relies on agency workers."
Safety & Risk
6/10
✓
People told us they were safe, systems were in place to protect people from abuse... Staff understood risks to people's safety and well-being and worked to mitigate these risks... People's medicines were administered safely.
Staff Culture
6/10
✓
We received positive feedback about the registered manager and the culture of the service... Staff felt confident they could report any concerns to the management team, and they would be addressed.
Staffing Levels
5/10
!
There was sufficient staff to keep people safe and to meet their needs in a timely manner... Some people needed 1-1 support from staff... which was being commissioned from an agency. We saw agency staff missed opportunities to engage with people.
Training & Dev
6/10
✓
Staff had the required skills and knowledge... Staff completed regular training, their competency was checked, and they received regular supervision and support... positive feedback from staff regarding their induction and the quality of the training.
Management
4/10
!
The service was not always well-led. Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements: systems had not identified shortfalls in window checks, fire door safety checks and fire drill records.
Programmes
6/10
✓
A wide range of group and individual activities were available... We observed positive interactions between an activity co-ordinator and people... positive feedback about the other activity co-ordinator.
Points to consider
Manager in post but oversight systems miss safety checks and quality issues, so leadership is not fully reliable yet.
systems had not identified shortfalls in window checks, fire door safety checks and fire drill records. We recommend the provider reviews and updates their quality assurance systems.
Staffing is adequate but relies on some agency workers for one-to-one care and there has been staff turnover.
Recruitment was actively underway... Where additional staff were required, staff from the provider's mobile support team were used... Some people needed 1-1 support from staff... commissioned from an agency.
Only standard training and supervision, no mention of specialist courses or funded qualifications.
Staff completed regular training, their competency was checked, and they received regular supervision and support.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews