Working at The Hollies

Staff had received training and understood their roles and responsibilities in keeping people safe. Staff told us they would report any concerns if they suspected abuse and had confidence the registered manager would investigate.

Staff told us they felt supported by the registered manager and their deputy. The new deputy manager explained, 'We all work together as a team and make suggestions about how the service is managed. The registered manager is really open to advice and suggestions.'

People and staff told us they felt there were sufficient staff to safely meet people's needs, as staffing levels were based around people's assessed health and care needs.

Staff told us they received an induction when they started work which included working alongside an experienced member of staff. The provider's induction procedures and ongoing training provided staff with the skills and competencies to carry out their role effectively.

People and staff told us the managers were always available, had an 'open door' policy, and were approachable.

Activities took place with individuals, based on their personal preferences, each day... For example, Birthday celebrations, arts and crafts, trips out in the local community. Some people attended weekly visits to a local community centre.