Working at The Hollies and Hollies Lodge
Brick Kiln Lane, Norwich, NR15 2LH
Operated by Eastern Healthcare Ltd
24 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.5/10
Key Finding
"Supportive managers and good staff morale stand out, but unclear staff retention and lack of specialist training are concerns."
Safety & Risk
7/10
✓
We were assured that the provider was using PPE effectively and safely, accessing testing... going above and beyond the current government guidelines.
Staff Culture
7/10
✓
Staff told us morale and communication in the organisation were both good. Per 2019 comprehensive inspection.
Staffing Levels
6/10
✓
There were enough fully trained staff with the skills and knowledge to meet people's needs. Per 2019 comprehensive inspection.
Training & Dev
6/10
✓
New staff completed a robust induction training, one member of staff described the induction training as 'Superb'. Per 2019 comprehensive inspection.
Management
7/10
✓
People and staff were positive about the managers in the service and told us they listened and responded to concerns. Per 2019 comprehensive inspection.
Programmes
6/10
✓
There was an activities worker that focussed on working with people in the gardens and had created the sensory garden and the vegetable garden. Per 2019 comprehensive inspection.
Points to consider
Staff numbers meet needs but no word on staff staying long term or using agency workers.
People told us they thought there were enough staff to meet their needs both during the day and at night. Per 2019 comprehensive inspection.
Training includes good induction and basics but no specialist courses or qualifications funded for staff.
Staff told us they had completed training which helped them to support people. New staff completed a robust induction training. Per 2019 comprehensive inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews