Working at The Hillings
Grenville Way, St Neots, PE19 8HZ
Operated by Healthcare Homes Group Limited
72 bedsResidential homes
Workplace Score
5.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.9/10
Key Finding
"Staff and residents value approachable managers and safety is strong, but residents sometimes wait for buzzer help and training is only basic."
Safety & Risk
7/10
✓
2022 IPC inspection: Assured provider was preventing infections, using PPE effectively, managing outbreaks, and had up-to-date IPC policy; 2019 had good safeguarding knowledge and risk management.
Staff Culture
6/10
✓
Per 2019 comprehensive inspection: 'There was an open culture within the service, where people and staff could approach the registered manager who acted on concerns raised to make improvements.'
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: 'Enough staff were available to support people... We did however at times find that people were left alone for up to 15 minutes... Sometimes have to wait a bit when I press the buzzer.'
Training & Dev
5/10
!
Per 2019 comprehensive inspection: 'Staff told us they had attended training when they first started work and also attended refresher courses as and when required.'
Management
7/10
✓
Per 2019 comprehensive inspection: 'People felt able to approach the registered manager and staff team.' Staff were positive about the registered manager and the management team.
Programmes
6/10
✓
Per 2019 comprehensive inspection: Activities co-ordinator arranged outings into the local community, poetry and other activities; people said they had enough to keep them occupied.
Points to consider
Staffing levels are adequate but residents sometimes wait a bit for help after buzzing because staff are helping others.
Per 2019: 'Sometimes have to wait a bit when I press the buzzer.' 'people were left alone for up to 15 minutes whilst staff were providing support to other people.'
Only standard training and refreshers with no specialist courses or extra development.
Per 2019: 'Staff told us they had attended training when they first started work and also attended refresher courses as and when required.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews