Working at The Highviews
47 Saltdean Drive, Brighton, BN2 8SD
Operated by Jiva Healthcare Limited
6 bedsResidential homes
Workplace Score
5.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.7/10
Key Finding
"A happy team with a supportive manager and enough staff, but training gaps for night medicines and inconsistent safety hold it back."
Safety & Risk
5/10
!
Systems for assessing and managing risks were not yet fully embedded and sustained. This remained an area of practice that needs to improve. Staff who worked at night had not all been trained and assessed as competent in administering medicines.
Staff Culture
7/10
✓
Staff told us they felt able to raise concerns with the registered manager and that morale had improved. One staff member said, 'We can discuss anything as a team or with the manager, it's an open atmosphere. (Registered manager) knows what they are doing, and they are very fair. Staff are happy.'
Staffing Levels
6/10
✓
The service had enough staff, including one-to-one support for people to take part in activities and visits out in the community. Staffing levels had improved and there were enough suitable staff to provide safe care to people.
Training & Dev
4/10
!
Staff who worked at night had not all been trained and assessed as competent in administering medicines. Per 2023 comprehensive inspection: Staff had not received consistent support and training... not all staff had completed training in safeguarding... not received training in enduring mental health conditions.
Management
6/10
✓
The registered manager had the skills, knowledge and experience to perform their role... Staff told us they felt able to raise concerns with the registered manager and that morale had improved. One staff member said, 'We can discuss anything as a team or with the manager, it's an open atmosphere... Staff are happy.'
Programmes
5/10
!
Records showed the types of activities that people were being offered. Staff described how they had been seeking people's views on activities and trips out, saying, 'They have lots of ideas including going bowling in the evening... We observed people were being supported with activities they had chosen including arts and crafts as well as being supported with trips out in the local community.'
Points to consider
Training has gaps like some night staff not trained for as-needed meds and missing specialist courses on mental health or behaviour support.
Staff who worked at night had not all been trained and assessed as competent in administering medicines. Per 2023 comprehensive inspection: Staff had not received consistent support and training... not received training in enduring mental health conditions.
Risk assessments and medication handling are better but not fully reliable yet with night staff training gaps.
Systems for assessing and managing risks were not yet fully embedded and sustained. Staff who worked at night had not all been trained and assessed as competent in administering medicines.
Activities are basic like arts, crafts, bowling and outings with no dedicated coordinator or special programmes to vary the workday.
Records showed the types of activities that people were being offered... arts and crafts... trips out... going bowling in the evening.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2023
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
!
Requires improvement
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews