Working at The Highgate Care Home
12 Hornsey Lane, London, N6 5LX
Operated by Bupa Care Homes (GL) Limited
55 bedsNursing homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.9/10
Key Finding
"Staff feel supported and valued with strong leadership and stable permanent team, but low activities uptake and only basic training hold it back."
Safety & Risk
7/10
✓
Safeguarding incidents were recorded and reported to relevant agencies. Records were detailed including causes, actions and prevention. Staff spoke confidently about their knowledge of safeguarding.
Staff Culture
8/10
✓
"I am very happy here. I feel supported and I do support other staff." Staff told us they felt well supported by senior leaders and able to raise issues without fear.
Staffing Levels
7/10
✓
There were 84 members of permanent staff and no agency staff were used. We found no evidence to substantiate these claims and staff we spoke to had no such concerns.
Training & Dev
6/10
✓
Staff expressed they felt well supported and had access to training they needed to perform their roles well.
Management
7/10
✓
The service was well led, by both immediate and higher management. Staff felt part of a team and able to contribute to decision making.
Programmes
5/10
!
Although there is an activity coordinator in place, they expressed that uptake of activities was low. People were aware of activities they could join and those that wished to be involved were.
Points to consider
Few residents join group activities even with a coordinator there, so the role stays mostly routine personal care.
Although there is an activity coordinator in place, they expressed that uptake of activities was low. Increasing attendance was something being looked at by the activity and care home manager.
Only standard training to do the basics well, nothing extra like specialist courses or qualifications funded.
Staff expressed they felt well supported and had access to training they needed to perform their roles well.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews