Working at The Highcroft Care Home
599 Lytham Road, Blackpool, FY4 1RG
Operated by Highcroft Care Blackpool Limited
31 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.8/10
Key Finding
"Strong safety practices and supportive management where staff feel valued, but unclear staff retention and routine activities without creative programmes."
Safety & Risk
8/10
✓
Accidents and incidents were analysed to look for how a reoccurrence could happen. Action was taken to reduce the risk of accidents and learn lessons from this. There were effective safeguarding processes in place. The management team and staff had a good understanding of safeguarding people.
Staff Culture
7/10
✓
Staff told us they felt supported and valued by the registered manager. There was a positive culture throughout the home which focussed on ensuring people received high standards of care. People and their relatives were comfortable and confident when approaching staff and the registered manager to express their views.
Staffing Levels
6/10
✓
Sufficient staff were deployed around the home to ensure people were cared for. Staff spoken with confirmed they were happy with the number of staff on duty to support people.
Training & Dev
7/10
✓
Per 2018 comprehensive inspection: The registered manager had a wide-ranging training programme to enhance and develop staff skills. A staff member confirmed training was good... 'I am doing my National Vocational Qualification (NVQ) level 5 at the moment.' The registered manager supported staff through regular supervision.
Management
7/10
✓
The registered manager was visible in the home. They supported people who lived and worked there. Staff told us they felt supported and valued by the registered manager. A staff member said, 'I feel well supported by the management.'
Programmes
6/10
✓
Per 2018 comprehensive inspection: The Highcroft employed specific activity co-ordinators... activities like bingo and piano afternoons... We had a singer recently... board games.
Points to consider
Staff numbers are enough to do the job and workers say they are happy with them, but no info on how many staff stay long-term or if they use agency workers.
Sufficient staff were deployed around the home to ensure people were cared for. Staff spoken with confirmed they were happy with the number of staff on duty to support people.
An activities coordinator runs regular bingo, singers, piano afternoons and games, but no special creative programmes to mix up the daily routine.
Per 2018 comprehensive inspection: The Highcroft employed specific activity co-ordinators so that people could follow their chosen hobbies and also keep people stimulated through regular activities. These included, board games, bingo and also outside entertainers such as singers... 'I do enjoy the activities like bingo and piano afternoons.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews